Not as described, disappointing experience
I bought this yarn as it was listed as a '5' Worsted weight (between DK and Aran), but it is clearly labelled on the band as a '3' (between 4ply and DK) and definitely thinner than DK. I am very disappointed and returned the yarn. I have had a refund for the yarn, but feel that I should have had a refund for postage as well. Yarn was definitely NOT as described on your web site. I'm awaiting a response from your team.
Hi Jennifer! Thank you for sharing your feedback. We're sorry for the confusion and disappointment caused. According to the manufacturer's specifications, this yarn is classified as Worsted weight, although it does sit on the thinner side of the Worsted range, which may explain why it feels closer to DK. We understand how frustrating this can be when the yarn doesn't match your expectations. As the yarn has already been returned, we're unable to examine it further. However, if you have any questions about a yarn's weight or specifications in the future, please feel free to contact us before returning it, and we'll be happy to double-check the details for you. Thank you!